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Wireless Billing DSL Qualification
Email Support Tools Windows Update SpyBot Ad-Aware Spyware Blaster Address CCiLink.net 300 S Kingshighway Perryville, Mo 63775 (573) 517-0017
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CCiLink News Customer Portal Upgraded for High Speed Wireless Customers We have upgraded our billing software and rolled out an all new customer portal. The first time you log in it may ask for an updated email address. Please fill it in to continue. You can now quickly see how much transfer you have left in your billing period by looking at the "usage bar" on the data usage tab. There is also a nice bar graph that shows usage by day for the entire month. If you have a question or problem you can use the new ticket system in the portal. Everything in the portal is easier to use and navigate to. Check it out by clicking on the wireless billing link to the left. If you need your username/password call us or email us. New Basic Wireless Plan $29.95/mo Customers who use our high speed wireless internet but only check email and do light surfing may want to switch to our new $29.95/mo basic plan. You get the same speed but only 5GB of transfer per month. If you go over you will be throttled to a slow speed until the end of your billing cycle. This is comparable to a cellular modem data plan but about half the cost. Welcome Powrup Internet Customers On May 1st 2011 CCiLink acquired Powrup.net Powrup customers now can make payments at our location. In the coming months we hope to integrate the two services with an enhanced billing package the will benefit all customers. New Wireless Packages All residential wireless packages limits have tripled starting Feb 1st. The packages prices stay the same but allow for more usage. Std plan $39.95 15GB/mo 15cents/100mb overage Adv plan $49.95 30GB/mo 13cents/100mb overage Pro plan $69.95 60GB/mo 10cents/100mb overage
Email attachment size limits We have had problems recently with customers attempting to send very large emails so we have implimented a size restriction of 20 MB for all outgoing emails. This size is the total of all attachments in the email plus the header information. To be safe your attachments should be under 18 MB before you send the email. Most internet providers will not accept an email over 10 MB in size so try to limit your email to under 10 MB if possible. Any message that is attempted to be sent over the 20 MB limit will be returned back to you. Tech Support Contact Info
Just a remider we can be reached at support@ccilink.net or by phone 573-547-7483. We have an automated phone system so you can check on network outages if you are having problems. For after hours support please leave a message and we will get back to you as soon as possible. For non urgent problems please use the support email for fastest response. CCiLink.net is now available nationwide! Our customers now have access to our service just about anywhere they may travel across the country. We still have the same dial up number locally but if you are out of the area you can use the access number locator to the left to find a local number near you. Be sure and use @ccilink.net after your username when you log in. We also have a new accelerator service that allows web pages to load up to 6X faster. Click on the Dial Up Acceleration link to the left to find out more. Tech News
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